Tourism and Hospitality Prospects ›› 2024, Vol. 8 ›› Issue (1): 104-131.DOI: 10.12054/lydk.bisu.233
• Review Article • Previous Articles
LIU Chun1,2(), LU Ximing1, ZHAO Qi1
Received:
2023-04-16
Revised:
2023-10-20
Online:
2024-02-28
Published:
2024-03-19
通讯作者:
刘春(1990—),女,山东青州人,博士,北京第二外国语学院旅游科学学院副教授,研究方向为旅游消费者行为,E-mail:lucy.liu@bisu.edu.cn;作者简介:
陆希铭(1999— ),男,江苏常州人,北京第二外国语学院旅游科学学院硕士研究生,研究方向为免接触服务;基金资助:
CLC Number:
LIU Chun, LU Ximing, ZHAO Qi. A Review of the Research on Contactless Services in Tourism and Hospitality[J]. Tourism and Hospitality Prospects, 2024, 8(1): 104-131.
刘春, 陆希铭, 赵琦. 旅游及酒店业免接触服务研究综述[J]. 旅游导刊, 2024, 8(1): 104-131.
中文期刊 Chinese journal | 篇数 Quantity | 英文期刊 English journal | 篇数 Quantity |
---|---|---|---|
《旅游学刊》 | 9 | International Journal of Contemporary Hospitality Management | 61 |
《旅游科学》 | 5 | International Journal of Hospitality Management | 45 |
《南开管理评论》 | 1 | Journal of Hospitality and Tourism Technology | 41 |
《经济地理》 | 1 | Current Issues in Tourism | 27 |
Tourism Management | 25 |
Tab.1 List of the journals with the greatest number of publications
中文期刊 Chinese journal | 篇数 Quantity | 英文期刊 English journal | 篇数 Quantity |
---|---|---|---|
《旅游学刊》 | 9 | International Journal of Contemporary Hospitality Management | 61 |
《旅游科学》 | 5 | International Journal of Hospitality Management | 45 |
《南开管理评论》 | 1 | Journal of Hospitality and Tourism Technology | 41 |
《经济地理》 | 1 | Current Issues in Tourism | 27 |
Tourism Management | 25 |
研究主题 Research topic | 占中文文献总数之比(%) Percentage of articles in Chinese literature(%) | 占英文文献总数之比(%) Percentage of articles in English literature(%) | 占全部文献数量之比(%) Percentage of articles in total literature(%) |
---|---|---|---|
消费者使用免接触服务的前因、体验与结果 | 62.5 | 75.93 | 75.29 |
免接触服务消费者行为意向前因变量 | 37.50 | 50.62 | 50.00 |
免接触服务消费者体验 | 12.50 | 11.73 | 11.76 |
免接触服务消费者行为结果变量 | 12.50 | 13.58 | 13.53 |
组织使用免接触服务的前因与结果 | 12.50 | 10.49 | 10.59 |
管理者使用免接触服务的前因与结果变量 | 12.50 | 4.63 | 5.00 |
员工使用免接触服务的前因与结果变量 | 0.00 | 5.86 | 5.59 |
服务失败归因与补救策略及其效果 | 18.75 | 2.78 | 3.53 |
服务失败归因 | 12.50 | 0.93 | 1.47 |
服务失败补救策略及其效果 | 6.25 | 1.85 | 2.06 |
综述型文献 | 6.25 | 10.80 | 10.59 |
Tab.2 Research topics
研究主题 Research topic | 占中文文献总数之比(%) Percentage of articles in Chinese literature(%) | 占英文文献总数之比(%) Percentage of articles in English literature(%) | 占全部文献数量之比(%) Percentage of articles in total literature(%) |
---|---|---|---|
消费者使用免接触服务的前因、体验与结果 | 62.5 | 75.93 | 75.29 |
免接触服务消费者行为意向前因变量 | 37.50 | 50.62 | 50.00 |
免接触服务消费者体验 | 12.50 | 11.73 | 11.76 |
免接触服务消费者行为结果变量 | 12.50 | 13.58 | 13.53 |
组织使用免接触服务的前因与结果 | 12.50 | 10.49 | 10.59 |
管理者使用免接触服务的前因与结果变量 | 12.50 | 4.63 | 5.00 |
员工使用免接触服务的前因与结果变量 | 0.00 | 5.86 | 5.59 |
服务失败归因与补救策略及其效果 | 18.75 | 2.78 | 3.53 |
服务失败归因 | 12.50 | 0.93 | 1.47 |
服务失败补救策略及其效果 | 6.25 | 1.85 | 2.06 |
综述型文献 | 6.25 | 10.80 | 10.59 |
研究方法 Research method | 数据获取方法 Data collection method | 文献数量(篇) Quantity | 占比(%) Percentage |
---|---|---|---|
质性研究 | 访谈 | 39 | 11.47 |
网络文本数据 | 13 | 3.82 | |
案例 | 2 | 0.59 | |
德尔菲 | 1 | 0.29 | |
定量研究 | 问卷调查 | 143 | 42.06 |
实验 | 83 | 24.41 | |
二手数据 | 3 | 0.88 | |
模型 | 2 | 0.59 | |
混合研究 | 访谈+问卷 | 14 | 4.12 |
访谈+实验 | 2 | 0.59 | |
观察+实验 | 2 | 0.59 | |
文献综述 | 已发表的文献 | 36 | 10.59 |
Tab.3 Research methods
研究方法 Research method | 数据获取方法 Data collection method | 文献数量(篇) Quantity | 占比(%) Percentage |
---|---|---|---|
质性研究 | 访谈 | 39 | 11.47 |
网络文本数据 | 13 | 3.82 | |
案例 | 2 | 0.59 | |
德尔菲 | 1 | 0.29 | |
定量研究 | 问卷调查 | 143 | 42.06 |
实验 | 83 | 24.41 | |
二手数据 | 3 | 0.88 | |
模型 | 2 | 0.59 | |
混合研究 | 访谈+问卷 | 14 | 4.12 |
访谈+实验 | 2 | 0.59 | |
观察+实验 | 2 | 0.59 | |
文献综述 | 已发表的文献 | 36 | 10.59 |
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