关键词: 酒店信息技术; 酒店管理; 酒店大数据分析; 酒店智能科技

Abstract:

With the technological development and consumption pattern changes, hospitality industry has been actively updating its technologies and enhancing services. Thus, the information technology in hospitality operation and management is critical to the future hoteliers. Professor Cobanoglu and his team including Professor Galen, Dr. Bilgihan and Dr. Ekaterina authored the book Hospitality Information Technology: Learning How to Use it, which comprehensively introduced the applications and techniques of information technologies for hospitality management. This book use layman language to systematically explain the basic knowledge and practical applications of the hospitality information systems from both theoretical and practical perspectives. The covered topics include information technology basics, internet establishment and maintenance, restaurant information systems, hotel information systems, financial information systems, customer experience technology, internet and social media, strategic selection of information technologies for hospitality enterprises, big data analysis, project management, and the emerging smart technologies and robots for hospitality services, to name a few. The aforementioned areas provide great implications for China’s hospitality practices and teaching activities.

Keywords: hospitality information technology; hospitality management; hospitality big data analysis; hospitality intelligent technology