旅游企业员工组织公民行为对顾客公民行为的影响：顾客情感纽带的中介作用
林美珍, 郭利利, 李晓露, 何梦婷
The Impact of Employee’s Organizational Citizenship Behavior on Customer Citizenship Behavior：The Mediating Role of Customer Emotional Bonding
Meizhen LIN, Lili GUO, Xiaolu LI, Mengting HE
旅游导刊
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2017, (4): 35
-45
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DOI: 10.12054/lydk.bisu.21
