旅游导刊
The Influence of Hotel Service Robot Anthropomorphism on Customer Tolerance for Service Failures: The Moderating Role of Task Type
LIN Meizhen, YANG Xingxin, WANG Yanwen, LI Yue
Tourism and Hospitality Prospects . 2024, (6): 28 -55 .  DOI: 10.12054/lydk.bisu.278