Will Robots Make Me More Innovative? —Research on the Influence of Human-Robot Co-Production on Hotel Employees’ Innovation Performance

doi:10.12054/lydk.bisu.310

Tourism and Hospitality Prospects ›› 2026, Vol. 10 ›› Issue (1): 26-49.DOI: 10.12054/lydk.bisu.310

• Research Paper • Previous Articles Next Articles

Will Robots Make Me More Innovative? —Research on the Influence of Human-Robot Co-Production on Hotel Employees’ Innovation Performance

GUAN Xinhua, ZHENG Yingchen, MA Xujing()

School of Cultural Tourism, Guangdong University of Finance and Economics, Guangzhou 510320, China

Received:2025-05-13 Revised:2025-10-31 Online:2026-02-28 Published:2026-03-20

机器人让我更具创新性吗?——人机合作生产对酒店员工创新绩效的影响研究

关新华, 郑颖琛, 马许静()

广东财经大学文化旅游学院广东广州 510320

通讯作者: 马许静（1998— ），女，河南平顶山人，广东财经大学文化旅游学院硕士研究生，研究方向为旅游服务营销和旅游企业管理，E-mail：3403146792@qq.com。
作者简介:关新华（1985— ），女，山西离石人，博士，广东财经大学文化旅游学院教授，研究方向为旅游服务营销和旅游企业管理；
郑颖琛（2000— ），女，广东广州人，广东财经大学文化旅游学院硕士研究生，研究方向为旅游服务营销和旅游企业管理。
基金资助:
本研究受国家自然科学基金“服务机器人—工作环境匹配的结构、前因和后果研究：基于旅游业人机价值共创情境”(72472033);教育部人文社会科学规划基金“人机交互情境下服务一线员工自我管理行为研究：结构、形成机制及影响”(23YJA630028);“VR、AR技术对游客文化遗产保护行为的影响研究——基于旅游体验视角”(22YJA790087);广东省自然科学基金“旅游服务中的人机兼容研究：结构、成因及对价值创造的双刃剑效应”(2025A1515011138);广东省哲学社会科学规划项目“共创还是共毁?——服务机器人运用对员工价值创造的双刃剑效应研究”(GD23YGL11)

Abstract

Abstract:

With the rapid development of artificial intelligence, many hotels have introduced robots to cooperate with employees during service operations. The purpose of human-robot co-production is to free employees from simple and repetitive transactional work so that they have more time to engage in creative and emotional work. However, theoretical research on whether this goal can be achieved is lacking. Based on the Job Demands-Resources (JD-R) model, this paper explores the process through which human-robot co-production affects employee innovation performance. Through a questionnaire survey of 382 frontline hotel employees and a regression analysis of the data, it is found that human-robot co-production has a positive impact on innovation performance, and challenge appraisal and work engagement play a chain-mediating role in this process. Developmental human resource practices positively moderate the relationship between human-robot co-production and challenge appraisal, and between human-robot co-production and work engagement. The research conclusions enrich the literature on human-robot interaction and employee management in theory and have practical implications for hotel managers seeking to make better use of robot technology and employees’human capital to improve innovation performance.

Key words: human-robot co-production, challenge appraisal, work engagement, developmental human resource practices, innovation performance

摘要：

随着人工智能技术的飞速发展，诸多酒店引入机器人与员工合作生产。人机合作的目的在于将员工从简单重复的事务性工作中解放出来，使其有更多时间从事具有创造性和情感性的工作。然而这一目标能否实现，仍缺乏理论研究。本文基于JD-R模型，探索人机合作生产对员工创新绩效的影响过程。通过对382位酒店一线员工进行问卷调查，并对数据进行回归分析，发现人机合作生产正向影响创新绩效，挑战性评估和工作投入在此过程中起到链式中介作用，发展型人力资源实践正向调节人机合作生产与挑战性评估、工作投入的关系。研究结论在理论上丰富了人机互动和员工管理的研究成果，在实践上对酒店管理者如何更好地利用机器人技术和员工的人力资本进而提高创新绩效具有一定的启示。

关键词: 人机合作生产, 挑战性评估, 工作投入, 发展型人力资源实践, 创新绩效

CLC Number:

GUAN Xinhua, ZHENG Yingchen, MA Xujing. Will Robots Make Me More Innovative? —Research on the Influence of Human-Robot Co-Production on Hotel Employees’ Innovation Performance[J]. Tourism and Hospitality Prospects, 2026, 10(1): 26-49.

关新华, 郑颖琛, 马许静. 机器人让我更具创新性吗?——人机合作生产对酒店员工创新绩效的影响研究[J]. 旅游导刊, 2026, 10(1): 26-49.

Figures/Tables 6

References 75

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构念和测量题项 Construct and item	因子载荷 Standard loading	t
人机合作生产（SEC，Cronbach’s α=0.883，CR=0.886，AVE=0.811）
SEC1在服务过程中，我与机器人合作	0.893	36.110
SEC2在服务过程中，我和机器人都作出了一定的贡献	0.925	61.648
SEC3我和机器人都参与了服务的创造和传递过程	0.883	40.150
挑战性评估（RAC，Cronbach’s α=0.900，CR=0.900，AVE=0.771）
RAC1智能技术和机器人带来的变化会帮助我学到很多东西	0.882	49.232
RAC2智能技术和机器人带来的变化使工作经历有教育意义	0.901	58.220
RAC3智能技术和机器人带来的变化让我可以做一些新事情	0.908	74.934
RAC4智能技术和机器人带来的变化让我专注于做好工作	0.819	35.482
发展型人力资源实践（DHRP，Cronbach’s α=0.940，CR=0.942，AVE=0.807）
DHRP1我的公司真的很关心我的职业发展机会	0.904	68.579
DHRP2公司对员工的职业发展投入了大量的精力	0.921	88.781
DHRP3就所做的工作而言，我所接受的培训开发是足够的	0.887	40.254
DHRP4公司给予我的工作反馈和指导是非常有帮助的	0.897	52.516
DHRP5公司致力于为良好的员工表现提供积极的反馈，而不是批评糟糕的工作表现	0.882	45.548
工作投入（WE，Cronbach’s α=0.942，CR=0.948，AVE=0.689）
WE1在工作中，我感到自己充满活力	0.840	42.794
WE2在工作中，我觉得自己精力旺盛	0.848	49.842
WE3早晨一起床，我就想去工作	0.767	30.204
WE4我对工作充满了热情	0.894	66.981
WE5我的工作鼓舞着我	0.924	112.679
WE6我为自己所从事的工作感到自豪	0.868	52.011
WE7当工作节奏紧张的时候，我会感到快乐	0.841	39.091
WE8我沉浸于我的工作之中	0.793	23.108
WE9我会在工作时达到忘我的境界	0.663	14.701
创新绩效（IP，Cronbach’s α=0.952，CR=0.953，AVE=0.725）
IP1我为改进工作提出具有创造性的新思路	0.839	35.915
IP2我寻找一些新的工作方法、技术或工具	0.846	33.870
IP3我为一些问题提出具有原创性的解决方案	0.848	34.694
IP4我为创造性的构想提供支持	0.879	51.230
IP5我让创造性的构想得到认可	0.870	54.613
IP6我激发重要团队成员对创造性构想的热情	0.853	36.706
IP7我将创新构想转变为有用的工作成果	0.871	43.422
IP8我以系统化的方式引入创新方案	0.872	47.663
IP9我会评估创新方案的实用性	0.779	24.768

构念和测量题项 Construct and item	因子载荷 Standard loading	t
人机合作生产（SEC，Cronbach’s α=0.883，CR=0.886，AVE=0.811）
SEC1在服务过程中，我与机器人合作	0.893	36.110
SEC2在服务过程中，我和机器人都作出了一定的贡献	0.925	61.648
SEC3我和机器人都参与了服务的创造和传递过程	0.883	40.150
挑战性评估（RAC，Cronbach’s α=0.900，CR=0.900，AVE=0.771）
RAC1智能技术和机器人带来的变化会帮助我学到很多东西	0.882	49.232
RAC2智能技术和机器人带来的变化使工作经历有教育意义	0.901	58.220
RAC3智能技术和机器人带来的变化让我可以做一些新事情	0.908	74.934
RAC4智能技术和机器人带来的变化让我专注于做好工作	0.819	35.482
发展型人力资源实践（DHRP，Cronbach’s α=0.940，CR=0.942，AVE=0.807）
DHRP1我的公司真的很关心我的职业发展机会	0.904	68.579
DHRP2公司对员工的职业发展投入了大量的精力	0.921	88.781
DHRP3就所做的工作而言，我所接受的培训开发是足够的	0.887	40.254
DHRP4公司给予我的工作反馈和指导是非常有帮助的	0.897	52.516
DHRP5公司致力于为良好的员工表现提供积极的反馈，而不是批评糟糕的工作表现	0.882	45.548
工作投入（WE，Cronbach’s α=0.942，CR=0.948，AVE=0.689）
WE1在工作中，我感到自己充满活力	0.840	42.794
WE2在工作中，我觉得自己精力旺盛	0.848	49.842
WE3早晨一起床，我就想去工作	0.767	30.204
WE4我对工作充满了热情	0.894	66.981
WE5我的工作鼓舞着我	0.924	112.679
WE6我为自己所从事的工作感到自豪	0.868	52.011
WE7当工作节奏紧张的时候，我会感到快乐	0.841	39.091
WE8我沉浸于我的工作之中	0.793	23.108
WE9我会在工作时达到忘我的境界	0.663	14.701
创新绩效（IP，Cronbach’s α=0.952，CR=0.953，AVE=0.725）
IP1我为改进工作提出具有创造性的新思路	0.839	35.915
IP2我寻找一些新的工作方法、技术或工具	0.846	33.870
IP3我为一些问题提出具有原创性的解决方案	0.848	34.694
IP4我为创造性的构想提供支持	0.879	51.230
IP5我让创造性的构想得到认可	0.870	54.613
IP6我激发重要团队成员对创造性构想的热情	0.853	36.706
IP7我将创新构想转变为有用的工作成果	0.871	43.422
IP8我以系统化的方式引入创新方案	0.872	47.663
IP9我会评估创新方案的实用性	0.779	24.768

构念 Construct	均值 Mean	标准差 S. D.	SEC	RAC	DHRP	WE	IP
SEC	5.258	1.032	{0.900}	0.402	0.425	0.251	0.387
RAC	5.164	1.021	0.361**	{0.878}	0.535	0.469	0.502
DHRP	4.961	1.237	0.388**	0.493**	{0.898}	0.488	0.575
WE	4.628	1.196	0.230**	0.434**	0.464**	{0.830}	0.550
IP	5.154	1.062	0.356**	0.465**	0.546**	0.524**	{0.851}

构念 Construct	均值 Mean	标准差 S. D.	SEC	RAC	DHRP	WE	IP
SEC	5.258	1.032	{0.900}	0.402	0.425	0.251	0.387
RAC	5.164	1.021	0.361**	{0.878}	0.535	0.469	0.502
DHRP	4.961	1.237	0.388**	0.493**	{0.898}	0.488	0.575
WE	4.628	1.196	0.230**	0.434**	0.464**	{0.830}	0.550
IP	5.154	1.062	0.356**	0.465**	0.546**	0.524**	{0.851}

类型 Type	路径 Path	效应值 Effect	标准误 S.E.	95%CI
类型 Type	路径 Path	效应值 Effect	标准误 S.E.	(Boot) LLCI	(Boot) ULCI
链式中介检验 The chain mediating effect test	总效应：SEC→IP	0.396	0.050	0.297	0.494
	直接效应：SEC→IP	0.229	0.048	0.135	0.332
	总间接效应：SEC→IP	0.167	0.037	0.107	0.252
	间接效应1：SEC→RAC→IP	0.071	0.028	0.023	0.133
	间接效应2：SEC→WE→IP	0.052	0.027	0.007	0.113
	间接效应3：SEC→RAC→ WE→IP	0.045	0.013	0.024	0.074
被调节的中介模型检验 The moderated mediation effect test	路径1：SEC→RAC→IP	0.024	0.010	0.005	0.044
	路径2：SEC→WE→IP	0.029	0.014	0.004	0.061
	路径3：SEC→RAC→WE→IP	0.008	0.005	0.001	0.019

Will Robots Make Me More Innovative? —Research on the Influence of Human-Robot Co-Production on Hotel Employees’ Innovation Performance

机器人让我更具创新性吗?——人机合作生产对酒店员工创新绩效的影响研究

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