社会化视角下接待业服务机器人对顾客体验的影响研究

ISSN 2096-3238　CN 31-2132/K

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舒伯阳,邱海莲,李明龙

The Influence of Service Robots on Customer Experience in the Hospitality Industry：A Socialization Perspective

SHU Boyang,QIU Hailian,LI Minglong

旅游导刊 . 2020, (2): 9 -17 . DOI: 10.12054/lydk.bisu.133