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旅游导刊 ›› 2023, Vol. 7 ›› Issue (5): 94-119.DOI: 10.12054/lydk.bisu.221
• 综述论文 • 上一篇
收稿日期:
2022-01-16
修回日期:
2023-05-30
出版日期:
2023-10-30
发布日期:
2023-11-07
通讯作者:
梁学成(1969— ),男,河北故城人,博士,西北大学经济管理学院教授,博士生导师,研究方向:文化旅游产业。E-mail:liang-mail@163.com作者简介:
吴昕阳(1994— ),女,山西平遥人,西北大学经济管理学院博士研究生,研究方向:文旅融合。基金资助:
WU Xinyang, LIANG Xuecheng(), SONG Hang
Received:
2022-01-16
Revised:
2023-05-30
Online:
2023-10-30
Published:
2023-11-07
摘要:
感官是人体收集信息的核心工具。游客感官体验是旅游体验的组成部分,通过接收来自视觉、听觉、嗅觉、味觉和触觉等感觉器官的刺激而形成。目前游客感官体验相关研究虽已取得一定进展但尚缺少关于该主题的系统论述与展望。本研究在对游客感官体验相关概念进行界定的基础上,从游客感官体验的研究态势、内容、机制等方面进行系统回顾,并在此基础上提出未来研究主题,包括概念界定和测量内容的完善、挖掘游客感官体验内在形成机制,以及丰富不同旅游阶段、目的地和不同游客类型的感官体验研究等方面,旨在丰富和提升游客感官体验研究的深度和广度。
中图分类号:
吴昕阳, 梁学成, 宋航. 游客感官体验:研究述评与展望[J]. 旅游导刊, 2023, 7(5): 94-119.
WU Xinyang, LIANG Xuecheng, SONG Hang. The Tourist Sensory Experience: A Research Review and Prospects[J]. Tourism and Hospitality Prospects, 2023, 7(5): 94-119.
排序 Ranking | 中文期刊 Chinese journal | 英文期刊 Foreign journal |
---|---|---|
1 | 《旅游学刊》 | Tourism Management(《旅游管理》) |
2 | 《旅游科学》 | Annals of Tourism Research(《旅游研究年报》) |
3 | 《人文地理》 | Journal of Travel & Tourism Marketing(《旅游与旅游营销》) |
4 | 《资源开发与市场》 | International Journal of Hospitality Management(《国际酒店管理》) |
5 | 《地域研究与开发》 | Current Issues in Tourism(《旅游的当前问题》) |
6 | 《生态经济》 | Journal of Travel Research(《旅行研究》) |
7 | 《地理学报》 | Journal of Destination Marketing & Management(《旅游目的地营销与管理》) |
表1 游客感官体验发文高频期刊
Tab.1 High-frequency journals of tourist sensory experience research
排序 Ranking | 中文期刊 Chinese journal | 英文期刊 Foreign journal |
---|---|---|
1 | 《旅游学刊》 | Tourism Management(《旅游管理》) |
2 | 《旅游科学》 | Annals of Tourism Research(《旅游研究年报》) |
3 | 《人文地理》 | Journal of Travel & Tourism Marketing(《旅游与旅游营销》) |
4 | 《资源开发与市场》 | International Journal of Hospitality Management(《国际酒店管理》) |
5 | 《地域研究与开发》 | Current Issues in Tourism(《旅游的当前问题》) |
6 | 《生态经济》 | Journal of Travel Research(《旅行研究》) |
7 | 《地理学报》 | Journal of Destination Marketing & Management(《旅游目的地营销与管理》) |
研究方法 Research method | 数据来源 Data source | 分析方法 Analytical method |
---|---|---|
定性 | 文本内容(杂志、评论、游记、访谈、观察)、图片内容(照片、标识系统) | 扎根理论、文本内容分析、手段目的链 |
定量 | 调查问卷、实验法(神经科学等) | 结构方程、偏最小二乘法 |
定性与定量结合 | — | — |
表2 研究方法及数据来源
Tab. 2 Research methods and data sources
研究方法 Research method | 数据来源 Data source | 分析方法 Analytical method |
---|---|---|
定性 | 文本内容(杂志、评论、游记、访谈、观察)、图片内容(照片、标识系统) | 扎根理论、文本内容分析、手段目的链 |
定量 | 调查问卷、实验法(神经科学等) | 结构方程、偏最小二乘法 |
定性与定量结合 | — | — |
作者及发表 年份 Author,Time | 研究问题 Research question | 数据来源 Data source | 分析方法 Analytical method | 研究结论 Research conclusion |
---|---|---|---|---|
Gretzel & Fesenmaier, | 探索旅游目的地的游客感官体验 | 访谈 | 感官体验激发协议 | 旅游体验是各种感官输入的复杂组合,目的地营销组织需要结合游客需求进行设计规划 |
van Hoven, | 热带雨林旅游中的多感官体验 | 视频、图片、文本 | 内容分析法 | 自然景观中存在多维度的感官体验,生态旅游运营商可适度规划类似旅游景区 |
Lee,Lee & Koh, | 体育活动中的游客感官体验 | 调查问卷 | 结构方程模型 | 感官景观、社交互动和家庭感对球迷满意度都有积极、直接的影响,进而积极影响其重访意图 |
Agapito,Mendes & Valle, | 探索旅游体验感官维度的概念化 | 相关文献 | 文献分析法 | 人类感官对个人感知世界至关重要,感官刺激会影响消费者的行为,游客感官体验在目的地管理和营销中至关重要,需要用混合方法探究多维度的游客感官体验 |
Agapito,Valle & Mendes, | 以葡萄牙西南部游客为例,分析游客感官体验 | 调查问卷 | 多元对应分析 | 乡村旅游目的地有丰富的多感官刺激资源,通过感官信息主题将游客感官体验划分为与海滩、乡村、自然及平衡相关的4个类型 |
Ghosh & Sarkar, | 考察感官体验和想象能力在目的地营销中的作用 | 调查问卷 | 结构方程模型、实验法 | 视觉、触觉和嗅觉体验显著影响游客目的地情绪,而个体的想象能力调节了该影响。游客的目的地情绪会影响游客重复访问意图和口碑推荐 |
Kim & Kerstetter, | 多感官体验对目的地形象和访问意愿的影响 | 实验数据 | 实验法、结构方程模型 | 多感官处理对共情和目的地图像有积极影响,而共情和目的地图像对游客访问目的地的意愿有积极影响 |
Chen & Lin, | 感官体验对消费者情绪和行为的影响 | 调查问卷 | 结构方程模型、多元回归分析 | 部分感官体验会显著影响情绪,情绪在感官体验与行为意图之间存在中介作用 |
Qiu,Zhang & Zhang,et al., | 对比分析听觉体验和视觉体验差异性 | 调查问卷 | 结构方程模型、最小二乘回归 | 听觉体验和视觉体验对游客认知和情感有不同的影响 |
徐海军、吕兴洋, | 目的地歌曲对旅游者感知目的地形象的影响 | 实验数据 | 实验法 | 目的地歌曲显著影响旅游者对歌曲传递的目的地形象的感知水平,且旅游者对其情感形象的评价高于认知形象 |
Björk & Kauppinen-Räisänen, | 旅游目的地美食体验 | 访谈 | 内容分析法 | 丰富的食物景观类型可以满足游客的味觉体验,目的地应该丰富美食景观 |
Kah,Shin & Lee, | 感官体验要素对目的地身份创造的影响 | 调查问卷 | 结构方程模型 | 视觉和触觉这两种单一感觉与所有类型的旅游目的地身份相关,两种感官的交互作用对旅游目的地身份的影响存在差异性 |
Madzharov, | 气味研究及其在旅游中的应用 | 相关文献 | 文献分析法 | 环境气味可以通过情感和认知两种主要途径显著影响情感、评价、意图、记忆和行为 |
Lv,Lu & Xu,et al., | 探索黑色旅游中的视觉黑暗对黑色旅游体验的影响 | 游客评论、照片、实验数据 | 内容分析法、结构方程模型、实验法 | 视觉黑暗的刺激影响了黑色旅游游客的心理体验和行为意图,这种体现效应既存在于二维平面,也存在于三维空间 |
表3 游客感官体验的代表性研究
Tab.3 Representative researches on tourist sensory experience
作者及发表 年份 Author,Time | 研究问题 Research question | 数据来源 Data source | 分析方法 Analytical method | 研究结论 Research conclusion |
---|---|---|---|---|
Gretzel & Fesenmaier, | 探索旅游目的地的游客感官体验 | 访谈 | 感官体验激发协议 | 旅游体验是各种感官输入的复杂组合,目的地营销组织需要结合游客需求进行设计规划 |
van Hoven, | 热带雨林旅游中的多感官体验 | 视频、图片、文本 | 内容分析法 | 自然景观中存在多维度的感官体验,生态旅游运营商可适度规划类似旅游景区 |
Lee,Lee & Koh, | 体育活动中的游客感官体验 | 调查问卷 | 结构方程模型 | 感官景观、社交互动和家庭感对球迷满意度都有积极、直接的影响,进而积极影响其重访意图 |
Agapito,Mendes & Valle, | 探索旅游体验感官维度的概念化 | 相关文献 | 文献分析法 | 人类感官对个人感知世界至关重要,感官刺激会影响消费者的行为,游客感官体验在目的地管理和营销中至关重要,需要用混合方法探究多维度的游客感官体验 |
Agapito,Valle & Mendes, | 以葡萄牙西南部游客为例,分析游客感官体验 | 调查问卷 | 多元对应分析 | 乡村旅游目的地有丰富的多感官刺激资源,通过感官信息主题将游客感官体验划分为与海滩、乡村、自然及平衡相关的4个类型 |
Ghosh & Sarkar, | 考察感官体验和想象能力在目的地营销中的作用 | 调查问卷 | 结构方程模型、实验法 | 视觉、触觉和嗅觉体验显著影响游客目的地情绪,而个体的想象能力调节了该影响。游客的目的地情绪会影响游客重复访问意图和口碑推荐 |
Kim & Kerstetter, | 多感官体验对目的地形象和访问意愿的影响 | 实验数据 | 实验法、结构方程模型 | 多感官处理对共情和目的地图像有积极影响,而共情和目的地图像对游客访问目的地的意愿有积极影响 |
Chen & Lin, | 感官体验对消费者情绪和行为的影响 | 调查问卷 | 结构方程模型、多元回归分析 | 部分感官体验会显著影响情绪,情绪在感官体验与行为意图之间存在中介作用 |
Qiu,Zhang & Zhang,et al., | 对比分析听觉体验和视觉体验差异性 | 调查问卷 | 结构方程模型、最小二乘回归 | 听觉体验和视觉体验对游客认知和情感有不同的影响 |
徐海军、吕兴洋, | 目的地歌曲对旅游者感知目的地形象的影响 | 实验数据 | 实验法 | 目的地歌曲显著影响旅游者对歌曲传递的目的地形象的感知水平,且旅游者对其情感形象的评价高于认知形象 |
Björk & Kauppinen-Räisänen, | 旅游目的地美食体验 | 访谈 | 内容分析法 | 丰富的食物景观类型可以满足游客的味觉体验,目的地应该丰富美食景观 |
Kah,Shin & Lee, | 感官体验要素对目的地身份创造的影响 | 调查问卷 | 结构方程模型 | 视觉和触觉这两种单一感觉与所有类型的旅游目的地身份相关,两种感官的交互作用对旅游目的地身份的影响存在差异性 |
Madzharov, | 气味研究及其在旅游中的应用 | 相关文献 | 文献分析法 | 环境气味可以通过情感和认知两种主要途径显著影响情感、评价、意图、记忆和行为 |
Lv,Lu & Xu,et al., | 探索黑色旅游中的视觉黑暗对黑色旅游体验的影响 | 游客评论、照片、实验数据 | 内容分析法、结构方程模型、实验法 | 视觉黑暗的刺激影响了黑色旅游游客的心理体验和行为意图,这种体现效应既存在于二维平面,也存在于三维空间 |
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